Refund policy
At Solveo, we are committed to delivering quality products. Returns are accepted only if the product is received in a damaged or defective condition.
To be eligible for a return or replacement:
- You must report the issue within 48 hours of receiving your order.
- Please provide your order number along with clear photos or a short unboxing video showing the damage.
- Once your request is verified, we will arrange a replacement or refund, as applicable, at no additional cost.
Return Request
To request a return, please email us at:
Please include:
- Order Number
- Full Name
- Photos or an unboxing video showing the damaged product
- A brief description of the issue
Please Note:
- Returns will not be accepted for reasons such as change of mind, incorrect ordering, or normal wear and tear.
- Products that have been used, intentionally damaged, or mishandled after delivery are not eligible for return.
If you have any questions, our support team is always happy to assist you. Thank you for choosing Solveo!